Cancellation & Return Policy
We aim to keep the delivery time optimal. So once an order is placed online, it is processed immediately, and the production process is initiated instantly. Allowance for cancellation of the order is thus limited to a 6 hour period after the ordering transaction is completed.
We assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused & unstitched, and in the same condition as you received it, in its original packaging within 2 days from the date on which goods are delivered at your doorstep. We shall issue 60% refund of the cost of the product ( 40% shall be charged as Order Processing charges & Other Misc. Charges).
Please note that we are not accepting any returns for stitched products at any circumstance.
You need to notify us first before returning any product via Email or Via Phone Call. You may do this through the “Contact Us” page on our web site before returning any product.
Returns made without notice SHALL NOT qualify for a refund. You cannot return the Sale items Products .
You may return the product to us at the below mentioned address:
GS-1, 4/3428, Noorpura
Zampabazar, Surat – 395001,
Email : firstname.lastname@example.org
Ph.: 0091 261 2452 405
Customer have to bear the SHIPPING COST & CUSTOM DUTIES while returning the products, In any condition we are not liable to paid the returning SHIPPING COST & CUSTOM DUTIES.
We shall not refund the shipping charges paid by you while purchasing the item.
We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
At any point of time, the refunds will not exceed the 60% value of the total purchases.
We will not be responsible for return the money which you have paid for shipping to send the parcel back.
Returns would not be accepted for custom made / standard stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse.
Refund will take time to reflect in customer’s account about 4 to 5 working days after receiving products at our warehouse.
Any complaint with regards to the damage or stains or stitching or any other issues should be reported to us within 24 hrs on receipt of the products. We may ask for digital picture of the same in order to review the same.
In case of product return, we will issue a refund as per above policy once we received the product back at our store address.
We firmly believes that all the customers who order online are aware that the colors seen on the monitor will be 10% to 20% different as compared to the color of actual outfit or any item ordered.