Frequently Asked Questions

Return and Refund

What is LA Flaunt’s return policy?

Our “100% Buyer Protection Program” allows for easy returns and refunds for:

  • Products which you received in “Damaged/Defective/Broken” condition
  • Products not as per description on the website

All products must be returned in their original condition along with the bills and labels. Disputes must be registered within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the sellers.

How to raise a dispute for an order?

You can raise a dispute within 7 days of delivery, in the following manner:

  • By sending an email to hello@laflaunt.com with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email. (We need photos of the products received so that we can defend your dispute with the relevant seller)
What happens after a dispute is raised?

After La Flaunt reviews your return request, we will arrange for the pickup of the product from your doorstep within 2-3 working days.

What to do if the seller is not responding?

Please allow your seller 3 business days to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed up to your satisfaction, you can submit the dispute by sending an email to customercare@laflaunt.com and we will ensure you get timely resolution to your dispute.

Who pays for the shipping costs while returning back the item?

La Flaunt will pay Rs.100 to you against shipping charges in cases where we request you to ship the product. Please pack well when you are returning the product so that it reaches the seller in good condition. The amount you paid while placing the order along with the above-mentioned Rs.100 will be directly refunded back to your bank account/credit card/debit card within 3-5 working days of refund. If you wish, we can offer you a redeemable voucher worth the refund amount for future purchases on laflaunt.com instead.

When will I be refunded ?

We will initiate refund once the item is picked up by our courier partner. In case of Cash On Delivery Order, we will initiate refund once the item is picked up by our courier partner and we receive the bank details from you for refund.

Shipping

What are the delivery charges ?

Delivery charge varies with each Seller. Some items may have a shipping cost depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India

What is the estimated delivery time ?

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.

Can I track my order delivery ?

All items are delivered through reputed courier partners who will provide a Tracking ID for your order. We also email you the tracking details after we dispatch your order.

How will the delivery be done ?
  • We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use local companies.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you ship internationally ?

Yes, we do deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.

Who will pay the local taxes in countries outside India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

Payment

How do I make payment?

La Flaunt offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that La Flaunt’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Debit Card, Credit Card to make your purchase. We also accept payments made using Visa, MasterCard, American Express and Diners Club credit/debit cards.

Do you accept international credit cards?

Yes, we accept all international credit cards. Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders.

Can I make a credit/debit card or Internet Banking payment through my mobile?

Yes, you can make credit card payments through La flaunt’s mobile site and app. We use 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Does La Flaunt store my credit card information?

No, La Flaunt does not collect or store your account information at all. Your transaction is authorized at multiple points, without any information passing through us.

What netbanking and debit cards can I use?

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